Privacy Policy

Simrova (“we”, “us”, “our”) operates the website simrova.com. This Privacy Policy explains how we collect, use, and protect your personal information when you use our eSIM services.

1. Information We Collect

When you purchase an eSIM plan, we collect:

• Email address – to deliver your eSIM QR code, order confirmation, and support communications.
• Billing information – processed securely by our payment partner Stripe. We do not store full credit card numbers, CVV codes, or bank account details.
• Order details – which plan you purchased, transaction ID, date and amount.

We do not require or store your name, physical address, phone number, or any government ID.

2. How We Use Your Information

• To deliver your eSIM and provide customer support.
• To improve our website, products, and services.
• To comply with legal obligations (e.g., tax records, fraud prevention).
• To send you essential service emails (order confirmation, QR code). We do not send marketing emails unless you opt in.

3. Sharing Your Information

We share your email address and order details only with:

• eSIM Access – our wholesale provider, to provision your eSIM on their platform.
• Stripe – for payment processing (Stripe’s privacy policy applies; see stripe.com/privacy).

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Retention

Order records (email, plan details, transaction ID) are kept for 7 years to comply with tax and accounting regulations. You may request deletion of your email address from our active systems by contacting us, but certain records may be retained for legal compliance.

5. Your Rights (GDPR, CCPA, and other privacy laws)

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate data.
• Request deletion of your data (subject to legal retention periods).
• Object to processing or request restriction.

To exercise these rights, email us at support@simrova.com. We will respond within 30 days.

6. Security

We use SSL encryption (HTTPS) and secure servers. Our payment processor (Stripe) is PCI DSS compliant. However, no method of transmission over the internet is 100% secure; you use our services at your own risk.

7. Cookies

We use essential cookies to operate the website (e.g., to remember your session). For more details, see our Cookie Policy.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the “Last updated” date.

9. Contact Us

For any privacy‑related questions, email support@simrova.com.