Refund Policy

We want you to be completely happy with your Simrova eSIM. This policy explains when you can get a refund.

1. 7‑Day Money‑Back Guarantee for Unused eSIMs

If you have not installed or activated your eSIM (meaning you have not scanned the QR code and your device has not connected to a network), you can request a full refund within 7 days of your purchase.

• We can verify usage status through our system.
• Refunds are issued to your original payment method.

2. No Refunds for Used eSIMs

Once you scan the QR code and your device connects to a network, the eSIM is considered used. Used eSIMs cannot be refunded – even if you have unused data left.

3. Device Compatibility – Check Before You Buy

We provide a detailed list of compatible devices and a simple EID check (*#06#). Please verify compatibility before purchasing. If you buy an eSIM for an incompatible device, we cannot offer a refund.

4. Coverage and Network Performance

We partner with leading local networks to provide reliable coverage in 190+ countries. While we strive for the best experience, mobile networks can vary by location. If you believe we have materially misrepresented coverage (e.g., we claim a country is covered but it is not), please contact us and we will review your case fairly.

5. How to Request a Refund (Unused eSIM Only)

Email support@simrova.com within 7 days of purchase with:

• Your order number
• The email address used for purchase
• A simple note that you have not installed the eSIM

We will respond within 48 hours.

6. Refund Processing

Approved refunds are processed within 5–10 business days to your original payment method.

7. Chargebacks

If you have an issue, please contact us first. We will always try to resolve it fairly. Unnecessary chargebacks may result in being blocked from future purchases.